Vice President, Clinical Services
$162,000–$202,000 year
RemoteUnited States
Job Summary
Oversee day-to-day care delivery across all service lines and develop operational standards ensuring consistency at scale. Build systems for rapid client-to-clinician matching and ensure the intake-to-care-plan process runs with market-differentiating speed. Manage and grow a high-performing, nationally distributed service team while establishing clear performance expectations and professional development pathways. Monitor clinical quality, service outcomes, and satisfaction indicators to drive continuous process improvement informed by data and feedback. Partner with HR to maintain the curated national team of 400+ specialists and oversee credentialing, vetting, and quality assurance processes. Identify gaps in service coverage by geography or specialty and lead solutions to close them. Collaborate closely with operations and sales to align operational capacity with growth.
Required Qualifications
- 10+ years of progressive leadership experience in service operations, healthcare services, behavioral health, or a related field
- 5+ years of experience providing related direct care services
- Master's degree in social work, psychology or similar field
- Maintains License and certifications, field specific, such as PhD, PsyD or LCSW
- Demonstrated success building and scaling service delivery operations in a high-growth environment
- Deep understanding of the mental health and behavioral health landscape
- Experience managing remote, nationally distributed teams with excellence
- Strong operational instincts; you build systems, solve problems, and drive accountability without losing the human element
- Exceptional judgment, discretion, and professionalism; you understand the stakes of serving high-profile, high-net-worth clients and their trusted advisors
- A collaborative leadership style that earns trust across service, operational, and business development functions
Desired Qualifications
- Experience working with or within concierge, high-touch, or premium service environments is a strong plus
- An understanding of social responsibility and how to contribute positively to the well-being of others.
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