Vice President, Client Success Team Lead - Chase Media Solutions
On-site · New York City, New York, United States
Job Summary
Lead and build the Client Success function for Chase Media Solutions; manage a team of client success managers and associates to deliver excellent service to clients; collaborate with sales to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets; partner cross-functionally with support teams to create a cohesive client engagement experience; implement client feedback strategy and issue-resolution processes; develop understanding of key vertical trends and customer opportunities; represent Chase Media Solutions at events and serve as a brand and business ambassador.
Required Qualifications
- 5+ years of account management experience within the digital media or performance marketing industry
- 2+ years of account management leadership experience
- Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams
- Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions
- Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills
- Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment
- Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail
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