Vice President, Client Service Management
On-siteBerwyn, Pennsylvania, United States
Job Summary
Serve as the primary point of contact for clients on service issues and assist in developing strategy to deliver world-class client service across multiple products. Collaborate with internal stakeholders to align client needs with BNY's commercial strategy and proactively partner with Client Service Data, Insights & Analytics to identify trends and suggest service improvements. Resolve complex issues escalated by junior members by managing incidents and collaborating with Operations, Client Coverage, Product, and Technology partners. Execute service commitments, monitor client satisfaction, and help evolve the client service model through SLA evolution. Gain a solid understanding of client businesses to identify engagement opportunities and contribute to client growth by highlighting success pathways. Based in Berwyn, PA, this role supports BNY's strategic pillars by fostering strong client relationships and ensuring service excellence.
Required Qualifications
- 5-7 years of related work experience
- Strong client relationship management skills, with the ability to build and maintain long-term partnerships
- Excellent problem-solving abilities, capable of resolving complex issues with a client-centric approach
- Effective communication skills, both verbal and written, to articulate solutions and influence stakeholders
- Bachelor's degree in Finance, Business Administration, or a related field or the equivalent combination of education and experience
- institutional financial services experience
- Strong exposure to Separately Managed Accounts (SMAs)
Desired Qualifications
- Advanced degree (e.g., MBA) preferred
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