Vice President - Client Service
On-site · Brooklyn, New York, United States
Brooklyn, New York, United StatesOn-siteFull TimeSenior LevelNot SpecifiedFinancial ServicesEnterprise
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Industry
Financial Services
Job Summary
Lead the client service team to address inquiries, process transactions, troubleshoot problems, and handle complaints; develop strategic plans to improve service center operations and drive operational efficiency; apply anti-fraud expertise to detect and prevent fraudulent transactions; identify trends and create innovative solutions using market/product knowledge and digital literacy; cultivate strong relationships with internal stakeholders and clients to drive mutually beneficial outcomes.
Required Qualifications
- 7+ years of experience in managing customer service teams in a financial institution, with a focus on service center operations.
- Proven expertise in implementing anti-fraud strategies to detect and prevent fraudulent transactions in a banking environment.
- Demonstrated proficiency in strategic planning and process automation, with a track record of enhancing operational efficiency in client service delivery.
- Advanced skills in conflict management, with experience in resolving complex client issues and complaints.
- Strong digital literacy with experience in leveraging new/emerging technologies to enhance business operations and client service.
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