Vice President, Business Support Management (Assistant Management)
On-siteSan Francisco, California, United States
Job Summary
Lead a team of Administrative Assistants and Senior Admins by establishing clear expectations, service standards, and managing the full administrative team lifecycle including hiring, onboarding, coaching, and performance management. Oversee capacity planning, coverage management, escalations, and operational support while driving process improvements, standardization initiatives, and change adoption to enhance productivity. Maintain a strong controls environment by identifying risks and implementing sustainable solutions, partnering with senior leaders and business partners to support strategic initiatives and organizational change. Requires 5+ years of experience in business support or administrative management with demonstrated expertise in leading multi-level teams and risk management.
Required Qualifications
- 5+ years of experience in business support, operations, administrative management, or a related leadership role
- Demonstrated experience leading and developing multi-level teams in a complex environment
- Strong communication and relationship-building skills with the ability to engage senior stakeholders
- Proven problem-solving, decision-making, and organizational skills with a focus on risk management and controls
- Ability to manage multiple priorities, adapt to changing demands, and deliver results in a fast-paced environment
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word
- Experience driving team performance, employee development, and operational excellence
Desired Qualifications
- Experience managing service delivery or supporting client-facing teams with defined service expectations
- Experience leading process improvement, standardization, or operational efficiency initiatives
- Ability to drive change adoption and influence stakeholders across a matrixed organization
- Experience supporting teams across multiple geographic locations or time zones
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