Vice President, Business Relationship Manager(Transaction Banking)
On-site · Singapore, Singapore
Job Summary
Vice President, BRM for Transaction Banking in Asia responsible for serving as the single ASO front door for technology, process improvement, regulatory compliance, and transformation demands related to Transaction Banking; manages end-to-end demand intake, prioritization, initiative formulation, and collaboration with delivery teams to ensure value realization; drives initiatives in AI and data utilization, workflow optimization, and operational efficiency while maintaining banking governance and risk controls; requires extensive experience bridging business and IT, strong stakeholder management, and a strategic partnership approach to align with ASO and MTBP priorities.
Required Qualifications
- Minimum 10 years' experience in financial services with a background in Transaction Banking, project management, operations controls
- Experience in market products such as payments, deposits, loans, and front-to-back operations processes
- Experience bridging business and IT teams, translating business needs into requirements, scope, priorities, and business cases
- Experience driving system development, process improvement, digital transformation, regulatory change, workflow optimisation, or automation initiatives
- Strong stakeholder management skills across business, technology, regional/country teams, vendors, Head Office, Risk/Compliance, Architecture, and other control functions
- Good understanding of investment planning, cost-benefit analysis, prioritisation, budgeting, and project initiation/governance processes
- Strong analytical and communication skills, with the ability to structure complex business issues and explain them clearly to senior management, business users, and technology teams
- Customer-first mindset: Starts from Transaction Banking real pain points, business outcomes, and user experience
- Outcome-driven approach: Focuses not only on project completion, but on adoption, value realisation, risk reduction, and operational efficiency
- Strategic partnership: Goes beyond receiving requests by proactively shaping improvement opportunities aligned to Operations strategy, ASO strategy, and MTBP
- Analytical and critical thinking: Structures complex business, system, and risk issues and compares multiple solution options
- Stakeholder orchestration: Aligns Business, IT, Risk, Architecture, Branch and Head Office stakeholders to enable decisions and delivery
- Agility with control: Enables faster decision-making and delivery while maintaining banking-grade governance, risk, and regulatory discipline
- Ownership and accountability: Drives clarity from demand intake to value realisation, avoiding unclear ownership boundaries
- Continuous improvement: Uses post-go-live feedback, KPIs, and lessons learned to improve future initiatives and services
- Inclusive collaboration: Works constructively across countries, functions, seniority levels, and specialist domains
- Integrity: Consistently upholds MUFG standards for compliance, information management, and risk control
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