Vice President, Account Management
$100,000–$200,000 year
On-site · Us, Île-de-France, France
Job Summary
Executive leadership role overseeing three Account Manager teams ( SMB, mid-market, and strategic segments) with accountability for net revenue retention, expansion ARR, and renewals across the full customer portfolio. Build and scale organizational vision, playbooks, and operating rhythms; hire, coach, and develop front-line managers; drive forecasting, renewal workflows, and cross-functional collaboration; maintain executive-level relationships and ensure customers realize measurable business value from Celigo's platform; remote-first culture with global opportunity.
Required Qualifications
- 7+ years in Account Management, Customer Success, or Sales — with at least 5+ years in a people-management role, including managing managers
- Proven track record of owning net revenue retention, expansion ARR, and renewal targets in a B2B SaaS environment
- Experience leading multi-team AM or CS organizations (3+ teams / 20+ ICs) in a high-growth SaaS company
- Deep familiarity with the B2B SaaS customer lifecycle — from onboarding and adoption through renewal and expansion
- Demonstrated success in building processes, playbooks, and operating cadences that measurably improve team performance
- Experience managing deals that range from complex, multi-stakeholder buying committees
- Background in eCommerce, high-growth SaaS, or mid-market/enterprise customer segments is strongly preferred
- Experience in integration, automation, or complex technical software is a significant plus
- Curiosity, Vision, and Owner's Mindset attributes as described
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