VIC Manufacture Lounge Sales & Operations Manager
On-siteLe Sentier, Canton de Vaud, Switzerland
Job Summary
Conduct VIC client development at the Manufacture Lounge, ensuring exceptional treatment from initial contact through post-visit follow-up. Prepare visits for timepiece curation and present Grande Complication masterpieces under the guidance of the Head of VIC Development. Manage day-to-day commercial operations including invoicing, customer service, stock management, and compliance. Centralize and coordinate visits with multiple stakeholders while consolidating data to facilitate client follow-up. Articulate the Maison's savoir-faire and horological achievements to collectors worldwide. Report on commercial impact and contribute to continuous ambiance enhancement. Fluent in French and English with a strong retail understanding and passion for Haute Horlogerie.
Required Qualifications
- Fluent in French and English
- First luxury retail experience
- Proven track record
- Strong leadership and coordination abilities
- Experience managing premium client experiences
- Experience managing operational logistics
- Ability to work autonomously
- Collaborative spirit with internal teams
- Client and service orientation
- Operational excellence
- Strong retail understanding
- Storytelling mastery
- Sensitive to details
- Watch enthusiast
- Eager to participate in client and business development
- Discretion and diplomacy
- Natural communicator
- Capacity to understand multicultural environment
- Genuine passion for Grande Complication
- Genuine passion for Haute Horlogerie
Desired Qualifications
- Other languages
- Strong passion for Grande Complication and Haute Horlogerie
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