Veterinary Receptionist
$39,520–$45,760 year
On-siteRoseville, California, United States
Job Summary
Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software. Answer and manage a multi-line telephone system for inquiries regarding scheduling, prescription refills, and hospital information. Perform client check-outs by processing payments, posting charges, and scheduling follow-up appointments. Communicate medical information, diagnoses, and care instructions accurately, including during sensitive situations like euthanasia scheduling. Maintain accurate electronic medical records and coordinate with veterinary staff to relay communications and maintain efficient patient flow. Keep the reception area and waiting room clean and organized. Full-time Monday-Friday 9:30AM-5PM schedule with a comprehensive benefits package including medical, dental, vision, PTO, and 401(k).
Required Qualifications
- Minimum 1 year of experience as a veterinary receptionist
- Knowledge of veterinary medical terminology
- Proficiency in appointment scheduling
- Proficiency in multi-line phone management
- Proficiency in medical records management
- Proficiency in payment processing
- Proven customer service skills
- Ability to manage high-volume client relations
- Strong verbal and written communication skills
- Active listening
- Conflict resolution
- Comfortable handling animals of varying sizes, breeds, and temperaments
Desired Qualifications
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet
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