Veterinary Receptionist - Lyme, NH
On-siteLyme, New Hampshire, United States
Job Summary
Welcome clients and patients with warmth, professionalism, and compassion while managing a busy multi-doctor appointment schedule. Answer phones, schedule appointments efficiently, and check patients in and out while maintaining accurate client and patient records. Educate clients about preventive care, hospital services, and recommended next steps, then process invoices, collect payments, and review treatment estimates. Communicate effectively with veterinarians, technicians, and fellow team members to help create a positive experience for every client. Requires previous veterinary reception or customer service experience, confidence handling high call volume, and outstanding verbal and written communication skills. Full-time Monday through Friday with some Saturday morning shifts. Located in Lyme, New Hampshire.
Required Qualifications
- Previous veterinary reception or customer service experience preferred
- Confidence handling high call volume and competing priorities
- Outstanding verbal and written communication skills
- Compassion and professionalism, especially during emotional situations
- The ability to explain hospital policies, services, and recommendations clearly
- Strong multitasking and organizational skills
- Excellent attention to detail
- A positive attitude and collaborative mindset
- The ability to prioritize urgent scheduling needs appropriately
- A genuine passion for helping people and their pets
Desired Qualifications
- Previous veterinary reception or customer service experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.