Veterinary Receptionist
$37,440–$45,760 year
On-siteNiceville, Florida, United States
Job Summary
Welcome clients, answer urgent phone calls, and coordinate emergency walk-in arrivals while prioritizing patient flow between reception and medical teams. Accurately obtain patient histories, process invoices and payments, and maintain complete electronic medical records. Communicate treatment updates with compassion and support prescription refill requests and medication pickups. Maintain a welcoming, clean reception area and adapt to changing caseloads during busy 24/7 shifts. Work alongside veterinarians and technicians in a collaborative environment focused on exceptional patient care for pets and families on Florida's Emerald Coast.
Required Qualifications
- Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, or Veterinary Customer Service Professional
- Excellent communication and conflict-resolution skills
- Strong multitasking and organizational abilities
- Confidence using computer software and electronic medical records
- Ability to prioritize multiple responsibilities without sacrificing accuracy
- A positive, team-first attitude and genuine passion for client service
- Standing and walking for extended periods throughout the shift
- Frequently moving between reception, treatment, and client areas
- Lifting or assisting with pets weighing up to 50 pounds with assistance when appropriate
- Working around animals of varying sizes, temperaments, and medical conditions
- Exposure to animal hair, dander, odors, cleaning chemicals, noise, and occasional bodily fluids
- Remaining calm, compassionate, and professional during emotionally difficult situations involving sick or injured pets
- Weekends and Holidays on a rotating basis to support our 24-hour emergency hospital
Desired Qualifications
- Experience working in a Veterinary Hospital, Emergency Hospital, Specialty Hospital, Urgent Care, or Human Healthcare setting preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.