Veterinary Receptionist
$41,600–$54,080 year
On-siteWoburn, Massachusetts, United States
Job Summary
Prepare for appointments by reviewing medical records, retrieving client files, and organizing required forms. Complete and review documentation accurately to meet hospital and legal standards, then enter client and patient information into the hospital system with accuracy. Admit and discharge patients while coordinating follow-up visits, collect payments, and process pet insurance claims from start to finish. Maintain a clean, welcoming front desk, lobby, restrooms, and bereavement spaces, and support clients through urgent and emotional situations with empathy and clear communication. Partner closely with emergency and specialty teams to ensure a seamless client experience.
Required Qualifications
- Fluent English speaking and reading skills required
Desired Qualifications
- Previous client service, veterinary reception, or healthcare/front desk experience preferred
- Veterinary or emergency hospital experience is a plus
- Strong customer service and communication skills with the ability to create a positive first impression
- Ability to multitask and stay organized in a fast-paced hospital environment
- Comfortable handling sensitive conversations with compassion and professionalism
- Detail-oriented with strong administrative and computer skills
- Ability to work collaboratively with multiple departments and adapt to changing priorities
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