Veterinary Receptionist
On-siteDaly City, California, United States
Job Summary
Greet clients, answer multi-line phone systems, and manage hospital email/text communications while serving as the clinic's primary point of contact. Schedule wellness exams, surgeries, and urgent care visits using practice management software, then process prescription refills and explain basic medication instructions. Handle check-ins, check-outs, payments, and invoice discussions, including third-party financing options like CareCredit or Scratchpay. Maintain accurate electronic medical records, ensure patient files are up to date, and manage the waiting area to communicate wait times effectively. Requires high school diploma, strong computer literacy, and ability to lift 30 lbs and stand for extended periods. Full-time staff receive health, dental, and vision insurance, PTO, holiday pay, and employee pet care discounts.
Required Qualifications
- High school diploma or equivalent
- Strong computer literacy
- Ability to learn new software quickly
- Exceptional verbal and written communication skills
- Ability to lift up to 30 lbs
- Ability to stand for extended periods
Desired Qualifications
- Previous experience in a customer service role
- Veterinary experience
- Medical experience
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