Veterinary Receptionist - Columbia, MO
On-siteColumbia, Missouri, United States
Job Summary
Welcome clients and patients with warmth, empathy, and professionalism while managing multiple phone lines and responding to inquiries. Schedule appointments, coordinate the daily calendar, and process payments during check-in and check-out. Complete client follow-ups, assist with supply purchases, and update patient charts to maintain accurate records. Keep the reception area clean and organized while communicating with veterinarians and technicians to support efficient hospital operations. Create a positive experience for every visitor at this well-established five-doctor practice known for caring for pets through all life stages.
Required Qualifications
- Customer service experience
- Previous customer service experience
- Excellent communication and interpersonal skills
- A calm, friendly, and professional telephone presence
- Strong organizational and multitasking abilities
- The ability to manage competing priorities in a busy hospital environment
- Excellent attention to detail when updating records and documenting communication
- A positive attitude and collaborative, team-first mindset
- Compassion and empathy for clients during both joyful and difficult moments
- A genuine love of animals and commitment to their welfare
Desired Qualifications
- Veterinary experience
- Veterinary reception experience
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