Veterinary Receptionist - Austin, TX
On-siteAustin, Texas, United States
Job Summary
Welcome clients and patients with warmth, professionalism, and compassion while answering multi-line phones, routing calls, and responding to voicemails promptly. Schedule appointments and manage a multi-doctor appointment schedule, then check clients and patients in and out while maintaining accurate records. Process invoices, collect payments, and review treatment estimates with clients, communicating clearly regarding appointments, hospital services, and follow-up care. Maintain a clean, organized, and welcoming reception area while working closely with doctors, technicians, assistants, and fellow receptionists to keep the hospital running smoothly. Deliver an exceptional client experience during both routine and emotional visits in a collaborative environment.
Required Qualifications
- Previous veterinary reception experience preferred
- Strong customer service and communication skills
- Critical thinking, curiosity, and a positive, can-do attitude
- Professionalism and reliability in a fast-paced environment
- Excellent organizational skills and attention to detail
- Confidence using computers and learning veterinary software
- Ability to multitask while maintaining accuracy and compassion
- Team-first mindset with a willingness to jump in wherever needed
- Genuine passion for helping pets and the people who love them
- One or two weekdays off each week with rotating Saturday shifts (7:45 a.m.–2:00 p.m.)
Desired Qualifications
- Previous veterinary reception experience preferred
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