Veterinary Receptionist/Assistant
On-siteMiami, Florida, United States
Job Summary
Greet and check in clients, verify medical records, and confirm appointments using practice management software. Answer multi-line phones for scheduling and prescription inquiries, process payments, and communicate diagnoses or care instructions compassionately. Assist veterinarians during examinations and surgeries by restraining animals safely, preparing rooms, collecting samples, and administering medications under supervision. Maintain cleanliness of reception areas, exam rooms, and kennels while ensuring supplies are stocked. Coordinate with clinical staff to relay urgent communications and maintain efficient patient flow. Schedule is Monday through Friday from 8 AM to 6 PM, with every other Saturday from 8 AM to 4 PM. This role supports South Kendall Animal Hospital's mission to provide compassionate, cost-conscious veterinary care to pets and families in the Miami-Dade area.
Required Qualifications
- Minimum 1 year of experience working in a veterinary setting, in a receptionist and/or assistant capacity
- Physical ability to handle and restrain animals of varying sizes, breeds, and temperaments safely and compassionately
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
- Strong verbal and written communication skills, including active listening and conflict resolution
- Ability to move between front-desk and clinical duties throughout the shift as patient flow require
Desired Qualifications
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Technical know-how in areas such as disinfection, administering medication, and using diagnostic equipment
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
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