Veterinary Practice Manager
On-siteSanta Fe, New Mexico, United States
Job Summary
The Veterinary Practice Manager is responsible for the day-to-day operations and administration of Thaw Animal Hospital, overseeing client services, supervising support staff, maintaining regulatory compliance, managing scheduling and inventory, supporting financial processes, and ensuring smooth clinic flow. The VPM fosters a positive, respectful, and efficient workplace culture that supports the Shelter’s mission and provides compassionate, high-quality care to clients and patients. Essential functions include hiring and training staff, scheduling across all locations, coordinating meetings, ensuring compliance with DEA and state veterinary boards, maintaining licenses and credentials, managing hospital software and data entry, overseeing inventory, handling invoicing and budgets, coordinating communications across departments, and providing administrative support as needed.
Required Qualifications
- Essential Functions and Responsibilities for Thaw Animal Hospital:
- Client & Staff Experience
- ? Promote a welcoming, client-centered environment that reflects shelter values.
- ? Support a culture of respect for all clients, regardless of financial status.
- ? Resolve client concerns with empathy and professionalism; escalate when needed.
- ? Maintain positive, professional relationships with staff and volunteers.
- ? Hire, train, and manage support staff; support onboarding of veterinary staff as appropriate.
- ? Schedule staff and doctors across all three locations; coordinate coverage for PTO or absences.
- ? Coordinate regular staff meetings; support a culture of open communication and continuous improvement.
- ? Provide performance feedback to support staff and participate in review processes.
- ? Support resolution of staff concerns in collaboration with HR or leadership.
- Operations & Compliance
- ? Ensure compliance with all regulatory agencies (DEA, NM Board of Pharmacy, NM Veterinary Board).
- ? Maintain up-to-date facility licenses and doctor credentials.
- ? Oversee hospital software to ensure consistent, accurate data entry.
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