Veterinary Practice Manager
$85,000–$100,000 year
On-siteNew York, United States
Job Summary
Oversee day-to-day hospital operations with a primary focus on growth initiatives, including maintaining team focus on client growth and retention activities like health reminder outreach, forward booking, and online reputation management. Collaborate with marketing partners to drive successful campaigns while ensuring the practice delivers a premium, white-glove experience to all clients. Manage personnel, including hiring, training, development, and conflict resolution, alongside scheduling, inventory control, and administrative duties required to run the practice. Guide the team toward continuous improvement while demonstrating initiative in balancing business needs with staff well-being. This role supports the hospital's mission to provide personalized, compassionate care through advanced diagnostic tools and tailored wellness plans in the Hudson Square neighborhood.
Required Qualifications
- 2+ years of management experience in a veterinary hospital, animal hospital, or medical practice setting preferred
- Must have strong capabilities in: balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team
Desired Qualifications
- Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuously improving
- Independent leader looking for opportunity to take ownership of work and lead by example
- Team approach – puts the team / community first and thrives in a collaborative environment
- Drives results – identifies opportunity areas, develops action plan and executes
- Effective time management, organization, multi-tasking and attention to detail
- Strong communication and conflict resolution skills with staff and clients
- Passionate about great customer service
- Comfortable with computers and software, including veterinary practice management systems (PIMS), Microsoft Office, Teams, and Slack
- Must have strong capabilities in: balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team
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