Veterinary Client Service Representative - Part Time
On-siteCanal Winchester, Ohio, United States
Canal Winchester, Ohio, United StatesOn-sitePart TimeLarge
Part TimeLarge
Job Summary
Greet and check-in clients, answer telephones, and transfer calls while escorting patients and pets to exam rooms. Manage medical records, charts, reports, and correspondence, and discuss payment options to process transactions accurately. Maintain a neat and clean lobby, ensuring all client interactions are facilitated smoothly, compassionately, and effectively throughout the MedVet Experience. This role requires practical knowledge of hospital organization, veterinary terminology, and financial policies. Work is scheduled Saturdays from 11a-11p.
Required Qualifications
- Ability to remain composed in stressful and emotional situations
- Excellent verbal and written communication skills
- Excellent client service skills and phone etiquette
- Attention to detail
- Self-motivated
- Ability to work successfully as part of a team and autonomously
- Sense of urgency within a fast-paced environment
- Some flexibility with work hours and able to work additional hours when necessary
- Critical thinking skills and ability to anticipate needs inter & intra-departmentally
- General computer competency including Microsoft Word and Excel
- Previous experience in veterinary setting
- Ability to multi-task and enter data accurately
- Must always maintain a compassionate yet professional composure
- Must be able to work Saturday's 11a-11p
- Must pass a drug screen
- Must pass a background check
Desired Qualifications
- Practical knowledge of hospital organization
- Knowledge of services
- Veterinary terminology knowledge
- Medical records knowledge
- Financial policies/transactions knowledge
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