Veterinary Client Service Representative
On-siteWorthington, Ohio, United States
Worthington, Ohio, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Greet and check-in clients, answer telephones and transfer calls, and escort patients and their pets to exam rooms. Manage medical records, charts, reports, and correspondence while discussing payment options and processing transactions. Maintain a neat and clean lobby and ensure smooth client interactions throughout the MedVet Experience. This role requires practical knowledge of hospital organization, veterinary terminology, and financial policies, with the ability to multi-task and enter data accurately in a fast-paced environment. Previous experience in a veterinary setting is preferred.
Required Qualifications
- Ability to remain composed in stressful and emotional situations
- Excellent verbal and written communication skills
- Excellent client service skills and phone etiquette
- Attention to detail
- Self-motivated
- Ability to work successfully as part of a team and autonomously
- Sense of urgency within a fast-paced environment
- Some flexibility with work hours and able to work additional hours when necessary
- Critical thinking skills and ability to anticipate needs inter & intra-departmentally
- General computer competency including Microsoft Word and Excel
- Previous experience in veterinary setting
Desired Qualifications
- Previous experience in veterinary setting (preferred)
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