Veterinary Client Service Representative
On-siteCarmel, Indiana, United States
Job Summary
Greet and check-in clients, answer telephones, and transfer calls while escorting them and their pets to exam rooms. Manage medical records, charts, reports, and correspondence, and discuss payment options to process transactions accurately. Maintain a neat and clean lobby, ensuring compassionate yet professional composure during stressful interactions. This role requires practical knowledge of hospital organization, veterinary terminology, and financial policies. Flexibility with work hours is necessary, including additional shifts when needed. MedVet provides a comprehensive benefits package including health, vision, dental, and 401k matching, alongside continuing education opportunities for our clinical team.
Required Qualifications
- Ability to remain composed in stressful and emotional situations
- Excellent verbal and written communication skills
- Excellent client service skills and phone etiquette
- Attention to detail
- Self-motivated
- Ability to work successfully as part of a team and autonomously
- Sense of urgency within a fast-paced environment
- Critical thinking skills and ability to anticipate needs inter & intra-departmentally
- General computer competency including Microsoft Word and Excel
- Some flexibility with work hours and ability to work additional hours when necessary
- Previous experience in veterinary setting (preferred)
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