Veterinary Client Service Representative - Evenings
On-siteAtlanta, Georgia, United States
Atlanta, Georgia, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Greet and check-in clients, answer telephones and transfer calls, and escort patients and their pets to exam rooms. Manage medical records, charts, reports, and correspondence while discussing payment options and processing transactions. Maintain a neat and clean lobby, ensuring all interactions are facilitated smoothly, compassionately, and effectively. This role requires practical knowledge of hospital organization, veterinary terminology, and financial policies, with the ability to multi-task and enter data accurately in a fast-paced environment. Schedule runs Sunday to Wednesday from 4pm to 2am.
Required Qualifications
- Ability to remain composed in stressful and emotional situations
- Excellent verbal and written communication skills
- Excellent client service skills and phone etiquette
- Attention to detail
- Self-motivated
- Ability to work successfully as part of a team and autonomously
- Sense of urgency within a fast-paced environment
- Some flexibility with work hours and able to work additional hours when necessary
- Critical thinking skills and ability to anticipate needs inter & intra-departmentally
- General computer competency including Microsoft Word and Excel
- Previous experience in veterinary setting
- Ability to multi-task and enter data accurately
- Must always maintain a compassionate yet professional composure
- Must be able to work Sunday to Wednesday 4pm - 2am
- Must pass a drug screen
- Must pass a background check
Desired Qualifications
- Practical knowledge of hospital organization
- Knowledge of services
- Veterinary terminology
- Knowledge of medical records
- Knowledge of financial policies/transactions
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.