Verifications Officer
On-site · Adelaide, South Australia, Australia
Job Summary
Verifications Officer responsible for checking loan documents to ensure compliance with client and regulatory requirements while delivering a positive customer experience. Responsibilities include verifying daily allocations of new files, identifying outstanding requirements, ensuring lender conditions are satisfied, following up on SLA targets, accurately calculating and inputting fees (including government stamp duty and registration costs, lender fees, and disbursement fees), and performing other duties as required. Emphasis on customer-focused service, ownership of client base, adherence to internal policies, high accuracy in tasks, supporting peers, contributing to continuous improvement, meeting quality targets, and managing deadlines in a fast-paced environment.
Required Qualifications
- Previous mortgage industry experience
- Strong verbal and written communication skills
- Excellent data entry skills
- Strong attention to detail
- Excellent customer service skills
- Ability to prioritise and manage competing deadlines
- Ability to make sound decisions in a fast paced environment
- Ability to work in a high pressure, high volume work environment
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