Vendor Service Rep - Spanish Bilingual Representative
On-siteCebu City, Central Visayas, Philippines
Job Summary
Respond to inbound phone, chat, or email inquiries from property management professionals, vendors, and insurance agents regarding RealPage software products. Diagnose issues, record all interactions in the Salesforce CRM tool, and provide accurate resolutions while maintaining high first contact resolution rates. Document product knowledge in the knowledge management system, receive and index electronic documents for approval, and process payments. Act as a liaison between the client, agents, and vendors to establish trust and manage real-time solution situations. Operate during assigned shifts from 7:30am to 7:00pm, ensuring compliance standards are met and service levels are achieved.
Required Qualifications
- Strong English speaking and business writing skills
- Strong interpersonal communication skills
- Active listening and emotional intelligence
- Microsoft Office Suite knowledge
- Highly energetic and self-motivated
Desired Qualifications
- Fluency in Spanish is a plus
- Property & Casual license is a plus
- Desire to provide exceptional customer service
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