Vendor and Quality Manager
Remote · London, England, United Kingdom or GB
London, England, United Kingdom or GBRemoteFull TimeMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Vendor and Quality Manager responsible for overseeing vendor management, quality assurance across translations/transcriptions, ISO compliance, and continuous process improvement to ensure high-quality service delivery for MED PLANET’s language services projects in France and globally. Responsibilities include vendor lifecycle management, contract negotiations, QA frameworks, audits, training, collaboration with project managers and stakeholders, and escalation of quality/operational issues.
Required Qualifications
- Bachelor’s degree in business administration, Linguistics, Quality Management, or related field
- Minimum 3+ years’ experience in vendor management, quality assurance, localization, or operations management
- Strong understanding of QA methodologies and process improvement practices
- Experience with Market Research projects preferred
- Familiarity with ISO 9001/17100 standards and compliance processes is an advantage
- Excellent organizational and multitasking abilities
- Strong analytical and problem-solving skills
- Exceptional written and verbal communication skills
- Ability to manage multiple priorities and deadlines
- Strong attention to detail and quality standards
- Proficiency in project management and reporting tools
- Collaborative mindset with strong stakeholder management skills
- Excellent knowledge of translation and transcriptions workflows and processes
- Good understanding of Market Research localization projects
- Experience in localization, translation, or language services industry
- Knowledge of CAT tools and localization platforms
- Experience with KPI tracking and performance reporting
- Background in process optimization or operational excellence initiatives
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