Vendor Account Manager

Vendor Account Manager responsible for delivering high-level service to transportation providers within Illinois, acting as the single point of contact for vendor escalations, conducting provider performance evaluations, troubleshooting service issues, and ensuring compliance with MTM and HIPAA guidelines. Duties include on-site inspections/audits, credentialing, data-driven performance improvement planning, coordination with internal and external teams, SLA attainment, and delivering proactive operational support to vendors in a defined geographic area. Strong emphasis on vendor relationships, communication, problem-solving, and confidential handling of provider information. The role requires residing in Illinois and enables Work from Home arrangements with potential Illinois office references; it also includes responsibilities around cost reduction, training, and ongoing provider education.