Vendor Account Manager (Direct Service)
$95,000–$110,000 year
RemoteUnited States
Job Summary
Manage vendor agreements from execution through renewal, ensuring terms are current and consistent for all regional partners. Negotiate standardized labor rates using historical billing data, analyze invoices for accuracy, and resolve discrepancies directly with vendors. Administer safety prequalification processes, track non-responsiveness, and flag outliers for escalation. Maintain the Vendor Scorecard to monitor rate compliance, safety, quality, and responsiveness, driving coaching conversations or network changes as needed. Serve as the primary point of contact for vendor escalations and partner with Legal on contract language and dispute resolution. Report performance trends to leadership to inform vendor strategy. Requires 3+ years in vendor management or procurement, Bachelor's degree preferred, and 5-10% regional travel.
Required Qualifications
- Bachelor's degree
- 3+ years of experience in vendor management, procurement, contract negotiation, or fleet operations
- Experience auditing invoices or billing data for accuracy
- System and data skills to include Outlook, Excel, and PowerPoint
- Experience with vendor management systems, safety prequalification platforms, and AI-powered tools (Co-pilot, Claude, Gemini, etc.)
- Role will require travel (5-10% as needed) within the assigned region for vendor site visits and escalations, as needed, and will manage with frugality within the team travel budget
- Based within or near the assigned region (United States)
Desired Qualifications
- A business-focused way of thinking with a strong, hands-on, results-driven mentality
- Strong written and verbal communication skills, with the ability to hold vendors accountable while maintaining a collaborative relationship
- Responsive, resourceful, and comfortable addressing performance or billing issues directly and professionally
- Bias for action, takes initiative
- High ownership, vendor-obsessed, and deadline accountable
- Ability to deep dive into billing and performance data and translate it into vendor negotiation or accountability decisions
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