Vehicle Service Contract Specialist
On-site · Jacksonville, Florida, United States
Job Summary
The Vehicle Service Contract Specialist is responsible for handling incoming claim calls, reviewing repair shop diagnostics and estimates, and providing exceptional customer service during the claims process. The role requires mechanical aptitude, the ability to negotiate, and strong communication skills. The specialist investigates and evaluates service contract claims, authorizes settlements, and ensures compliance with contract terms. Key responsibilities include verifying estimates, negotiating work scopes, and meeting service level agreements for claims resolution.
Required Qualifications
- High School Diploma or Equivalency
- 2 plus years of experience as a vehicle technician or service department
Desired Qualifications
- Industry certification
- Factory training
- ASE certification
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