VDI Systems Integration Advisor L2
$62,400–$62,400 year
On-sitePetaling Jaya, Selangor, Malaysia
Job Summary
Support escalated incidents, manage tasks and alerts, and respond to critical monitoring alerts including server outages. Assess and implement complex VDI and App Delivery virtualization projects using Citrix, VMware, and MS Hyper-V platforms. Support your team on technical issues beyond your scope, develop repeatable standards, and create support documentation and knowledge base articles. Directly interact with clients and account managers to drive high-severity incidents while adhering to Change Management and ITIL processes. Participate in a 24/7 on-call rotation and document all troubleshooting steps accurately.
Required Qualifications
- 5+ years of IT infrastructure technical implementation experience
- 5+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix
- Advanced and proven track record of engineering and supporting highly available Omnissa Horizon environments (Omnissa Certified Administrator – Horizon (OCA-H))
- 3+ years of experience with Azure Virtual Desktop
- Basic knowledge of storage subsystems
- Server hardware fundamentals
- Basic technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V)
- SQL (VCA VMware Certified Associate highly preferred)
- Extensive skills with Windows Networking, Active Directory, and profile management
- Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices
- Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates
- Demonstrated engineering expertise (gather requirements, problem solve and recommend) in mid-sized customer environments
- Ability to listen, learn and improve
- Excellent English skills, both written and verbal
- Must be available and able to drive high severity incidents that occur within the scope of their role
- Participate in 24/7 on-call rotation
- Adhere to the Change Management and other ITIL processes
- Accurate ticket documentation of the support request and troubleshooting steps taken
Desired Qualifications
- VCA VMware Certified Associate
- Windows 365
- AWS Workspaces
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