Van Türkçe Müşteri Temsilcisi(08.25)

Handle incoming calls by providing accurate responses aligned with operational targets and speech quality standards. Escalate unresolved issues to relevant departments during the initial customer contact. Maintain comprehensive product knowledge by utilizing web resources and training documents to tailor solutions to customer needs. Participate in product and screen training sessions to deliver precise information. Follow up with customers once issues are resolved to ensure closure and track progress. Adhere strictly to 7/24 shift schedules, including flexible hours, meal breaks, and lunch routines. Act on feedback from Team Leaders and senior management to drive performance toward specific KPI goals. Utilize project-specific programs effectively to support daily operations.