Van Müşteri Temsilcisi( Van Son Haber )

Handle incoming calls by providing accurate responses aligned with operational targets and speech quality standards. Escalate unresolved issues to relevant departments during initial customer contact. Maintain comprehensive, up-to-date knowledge of products using available resources like the website and training documents. Attend product and screen training sessions to effectively convey information to clients. Follow up promptly with customers whose issues or requests have been resolved to ensure completion. Adhere strictly to work schedules, shifts, and break routines. Act on feedback from team leaders and senior management. Meet project-specific KPI targets by demonstrating required performance. Proficiently use programs utilized within the project.