Van Müşteri Temsilcisi ( GezgörVan )

Handle incoming calls by providing accurate responses aligned with operational targets and speech quality standards. Escalate unresolved issues to relevant departments during the initial customer contact. Maintain comprehensive, up-to-date knowledge of products using provided resources to deliver tailored solutions. Participate in product and screen training sessions to effectively communicate information to clients. Follow up promptly with resolved customers to inform them of status and close cases. Adhere strictly to scheduled shifts, meal breaks, and rest periods. Act on feedback from team leaders and senior management to drive performance toward specific KPIs. Utilize project-specific programs correctly to support daily operations.