Van Müşteri Temsilcisi ( 001)

Handle incoming calls by providing accurate responses aligned with operational targets and established speech quality standards. Escalate unresolved issues to relevant departments during initial customer contact and maintain up-to-date product knowledge using designated resources like the website and training documents. Participate in product and screen training sessions to effectively convey information to clients. Follow up with resolved customers to ensure task completion and track results. Adhere strictly to flexible 24/7 shift schedules, including meal and break arrangements. Act on feedback from team leaders and senior management while meeting project-specific KPIs. Utilize required software programs proficiently.