Van Genel Başvurular

Answer incoming calls by providing accurate responses that meet defined speech quality standards and operational targets. Escalate unresolved issues to relevant departments during the first customer contact and maintain detailed knowledge of products to deliver tailored solutions using provided resources. Participate in product and screen training sessions to ensure accurate information transfer. Follow up with resolved customers promptly to update them and conclude transactions. Adhere strictly to work shifts, meal breaks, and scheduled hours while implementing feedback from team leaders and executives. Demonstrate the performance required to meet project-specific KPIs and utilize project programs correctly.