Valet Spa
On-sitePlaya del Carmen, Quintana Roo, Mexico
Job Summary
Welcome guests warmly, communicate professionally in spa languages, and master all current treatments, promotions, and product lines to provide expert sales advice. Monitor guest locations within the spa, update reception reservations, and facilitate smooth transitions to treatments while ensuring therapists address specific medical contraindications. Secure lost items immediately, relay guest feedback to management, and maintain assigned areas, linens, and storage per SOPs. Manage daily linen transfers from laundry and conduct monthly linens inventories. Offer guided spa tours and contribute to departmental goals while fostering a wellness atmosphere. Requires two years of luxury spa experience and intermediate English. Located in Etéreo, Auberge Collection, Riviera Maya.
Required Qualifications
- Ser capaz de comunicarse de forma profesional y eficaz en los idiomas que se utilizan en el spa
- Nivel Inglés intermedio
- Ser plenamente capaz de ofrecer a nuestros huéspedes asesoramiento y recomendaciones sobre los productos que favorecen las ventas al público
- Mostrarse proactivo y ser un miembro sólido del equipo para alcanzar los objetivos del departamento
- Fomentar en todo momento un ambiente de bienestar dentro del hotel y entre el equipo del spa
Desired Qualifications
- Se valorará tener dos años de experiencia, preferiblemente en un spa de primer nivel o en un hotel de lujo
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