V-Twin Motorcycle Technician Support Representative $18/hr+
$37,440–$41,600 year
RemoteUnited States
Job Summary
Handle all levels of customer interactions via phone, email, live chat, and other channels to facilitate comprehensive customer experiences. Assist with questions regarding fitment, application, selection, and installation of motorcycle parts and accessories. Advise on proper fitment and use of safety gear including helmets, jackets, pants, riding armor, boots, and gloves. Help customers place orders for a complete customer experience. Continually learn about motorcycle parts, riding styles, racing, dirt bike, offroad, adventure/touring, and supercross/MX activities. Work with various teams on a case-by-case basis to ensure overdelivery. Provide technical support for V-Twin motorcycles and related powersports equipment to riders.
Required Qualifications
- Years of experience spinning wrenches on V-twin motorcycles
- Experience in mom and pop shops, dealerships, or even your own business
- Excellent communication skills, both verbally and written
- Commitment to Comoto's Core Values
- Passion for motorcycles and related products
- Familiar knowledge of motorcycle parts and accessories, Vtwin segment in particular
- Sound problem solving and analytical skills
- Established communication, interpersonal, and listening skills
- Ability to interact and work in a fast-paced, team-driven environment
- Time management skills and the ability to organize and manage multiple priorities
- Ability to work a schedule outside of standard business hours, including nights and weekends
- High school diploma or equivalent
Desired Qualifications
- Experience in retail, service, or hospitality industries
- Ability to speak multiple languages
- Bachelor's degree or Tech school certification
- Working knowledge of additional power sports equipment including UTV, ATV, Scooters and Snowmobiles
- Continually learn about a combination of some of the following: motorcycle parts and gear, motorcycle riding, motorcycle racing, dirt bike and offroad riding, adventure/touring riding, supercross/MX, bike modification
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.