UX Researcher
RemoteUnited States
Job Summary
Plan and execute user studies including focus groups, contextual interviews, and observational research to uncover and analyze user behavior. Identify behavioral patterns, structure archetypes, and build empathy across business units using storytelling techniques. Communicate holistic user experience insights to cross-functional teams and drive product decisions with validated data. Analyze qualitative and quantitative information to generate strategic recommendations, visualizing findings through personas, user journeys, and task analyses. Partner with product managers and designers to influence strategy, validate concepts via usability testing, and represent customer needs throughout the design lifecycle. Mentor junior team members and champion the UX research discipline within the core design team.
Required Qualifications
- Degree or higher in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Anthropology, Design, or equivalent hands-on experience
- 2-4 years of experience in applying customer-centered research techniques to product definition and design
- Experience in the creation and execution of online surveys and qualitative research techniques
- Expert knowledge in planning and executing research studies, including developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods
- Strong ability to analyze and synthesize qualitative and quantitative data to generate strategic and tactical insights with actionable recommendations
- Experience with remote testing tools and behavioural analytics
- Knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design
- Ability to quickly learn new technical concepts
- Strong portfolio representing research that influenced great insights or experiences, including research goals, methodologies, processes, data visualizations, and insights
- Excellent communication and presentation skills, with the ability to articulate insights clearly to teams and leadership
- Ability to quickly turn insights into actionable points for stakeholders, delivering visual reports promptly and efficiently
- Excellent skills in communicating findings through artifacts such as user segments, persona frameworks, user journeys, and task analyses
- Ability to collaborate with cross-functional teams to define, design, and ship new features
- Experience mentoring junior team members and contributing to their growth
- Experience in conducting generative research techniques and facilitating design thinking sessions
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