UX Researcher and Service Designer - Data & AI Products (Public Sector)
On-siteBandung, West Java, Indonesia
Job Summary
Lead end-to-end UX design activities across discovery, research, ideation, prototyping, testing, and delivery for data- and AI-enabled public-sector tools. Translate complex business, technical, and user requirements into clear user journeys, workflows, and information architectures. Collaborate with product managers, engineers, stakeholders, and scrum teams to shape features, while conducting user research and leveraging analytics to identify usability issues. Create wireframes, prototypes, and high-fidelity interfaces in Figma, validating designs through usability testing and iterative cycles. Apply accessibility principles to ensure inclusive experiences for diverse user groups and present design rationale to leadership. Contribute to longer-term product improvements, including reusable design patterns supporting multiple agencies.
Required Qualifications
- >5 years of professional experience in UX design, interaction design, product design, or a related field
- Strong portfolio demonstrating experience designing enterprise, B2B, or complex workflow-heavy products
- Strong understanding of user-centred design, interaction design, information architecture, and prototyping
- Hands-on proficiency with design and collaboration tools such as Figma and Miro
- Experience conducting user research and using qualitative and quantitative insights to inform design decisions
- Ability to simplify complex tasks, workflows, and information into intuitive user experiences
- Strong communication and stakeholder management skills, with the ability to explain design decisions clearly
- Experience working collaboratively within cross-functional Agile teams
Desired Qualifications
- Experience designing data-intensive or AI-driven products
- Understanding of WCAG accessibility standards and inclusive design
- Experience working on public-sector, enterprise, or other complex digital products
- Familiarity with frontend development concepts or technologies
- Experience designing products intended to be reused across multiple teams, organisations, or user groups
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