UX Research & Experience, Senior Consultant
On-siteRiyadh, Riyadh Region, Saudi Arabia
Job Summary
Plan and conduct UX research, including interviews, exploratory studies, and benchmarking. Perform UX audits across all MIM platforms against NDS and accessibility standards. Lead usability and A/B testing using tools like Maze, then analyze behavioral data from GA4, Matomo, and Microsoft Clarity to produce monthly or quarterly reports. Design low-to-high fidelity prototypes in Figma and facilitate discovery workshops. Deliver actionable improvement roadmaps, journey maps, and post-launch experience reports while maintaining the research repository and DGA evidence file. Operate within the Journeys & User Experience Department to drive data-driven continuous improvement and strengthen collaboration between Demand Management, Product, and Digital Enablement.
Required Qualifications
- UX Research & Discovery (interviews, exploratory research, benchmarking)
- Behavioural & Product Analytics (web/product analytics platforms, e.g., Matomo, GA4; session analytics, e.g., Microsoft Clarity)
- Usability Testing (moderated and unmoderated; testing tools, e.g., Maze)
- Design & Prototyping (Figma / FigJam)
- Voice of Customer & CX Listening (NPS, CSAT; listening tools, e.g., Lucidya)
- Experience Strategy & Governance (experience KPIs, improvement roadmaps, DGA / NDS standards, DXP environments)
- Client Site
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.