UX Product Manager – PAYGo Phones
HybridNairobi, Nairobi County, Kenya
Job Summary
Design and improve the customer journey from discovery through repayment, mapping flows for sign-up, identity verification, and device activation while reducing friction for users with varying digital literacy. Research agent workflows and field staff needs to build streamlined mobile apps, dashboards, and internal tools that operate reliably in low-bandwidth environments across 11 markets. Define the MDM product roadmap, including notification design, restriction frameworks, and market-specific policies, while tracking key metrics on activation, repayment, and productivity to run structured experiments. Communicate UX insights across commercial, operations, and engineering teams to optimize the digital funnel and field tools. Own the product experience for pay-as-you-go financed smartphone customers and the sales agents enabling the business.
Required Qualifications
- 8–10 years in UX product management, digital product ownership, or a closely related role — with clear examples of owning user experience end-to-end
- Experience designing for multiple, distinct user groups simultaneously — ideally including both consumers and operational/field users
- Track record of conducting or commissioning user research and translating findings into product improvements
- A degree in design, business, technology, or a related field — or equivalent professional experience
Desired Qualifications
- Experience working in mobile-first, low-bandwidth or emerging market environments
- Background in consumer finance, telecoms, device financing, or distribution-heavy businesses
- Experience working across multiple countries or markets with different regulatory and cultural contexts
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