UX Designer, Customer Strategy Department - Platform Strategy Supervisory Department (CSD)
On-siteTokyo, Tokyo, Japan
Job Summary
Conduct UX design for products and services within the Rakuten Ecosystem, defining value propositions and concepts based on business and user needs during strategy phases. Create wireframes, mockups, and prototypes to validate usability and facilitate team communication. Collaborate with directors, designers, and engineers to identify opportunities and issues within the UX domain, while leading user research to extract meaningful insights. This role sits within the Platform Strategy Division's Customer Strategy Department, focusing on cross-functional initiatives that drive company-wide ecosystem growth. The team leverages generative AI to enhance design processes and pursue deeper insights for millions of users.
Required Qualifications
- 3+ years of experience in UX design or direction for web services
- Experience in persona development, scenario design, and extracting user needs based on research
- Knowledge of and practical experience with HCD (Human-Centered Design)
- Experience identifying issues and validating hypotheses through user interviews and usability testing
- Proficiency with design tools such as Figma and Adobe CC
- Business-level Japanese
- Takes ownership of deliverables and follows tasks through to completion
- Works effectively in teams and collaborates to achieve outcomes
- Demonstrates strong communication, coordination, and interpersonal skills
- Shows willingness to learn beyond one's specialty, including business, marketing, and data analysis
- Adapts flexibly to change without being constrained by past experience
- Able to manage multiple tasks and projects in parallel
Desired Qualifications
- Facilitation skills for promoting UX design in collaboration with stakeholders
- Experience designing and facilitating ideation workshops
- Knowledge or experience in access analytics
- Experience with new service launches, site renewals, or redesign initiatives
- Experience contributing as a project leader or core member
- Basic knowledge or hands-on experience with HTML, CSS, or JavaScript
- Experience in designing or improving iOS / Android applications
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