UX Conversation Designer, Senior Associate
On-site · Brooklyn, New York, United States
Job Summary
UX Conversation Designer, Senior Associate responsible for shaping user experiences and Conversational AI design for the Ask JPMC phoneline IVR, with focus on voice interfaces and expansion to chat and multi-modal experiences. Lead end-to-end use case flows, establish intuitive, user-centric solutions aligned with business objectives, conduct usability testing, and collaborate with ML teams to train LLMs. Design, prototype, and present design rationale to stakeholders, leveraging Design Thinking, UX Research, and inclusive design practices to ensure accessible, effective conversational interfaces.
Required Qualifications
- 3+ years of experience in User Experience Design, Conversational AI Design, or similar roles designing for voice-first products
- Experience designing IVR and chat flows including call routing and escalation paths
- Ability to develop audio and text prompts and scripts
- Experience across multiple platforms (web, mobile, digital)
- Experience creating inclusive designs and accessibility guidelines
- Ability to plan and organize design work in an agile environment
- Experience enabling data-driven design decisions and storytelling for stakeholders
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