Utilization Case Management, Senior Specialist

Provide technical medical expertise for underwriting decisions, resolve customer enquiries, and manage healthcare services for policyholders. Deliver professional guidance, medical advice, and training to product development, underwriting, and claims teams. Develop and implement AIA's healthcare programmes while collaborating with medical and wellness suppliers. May manage rehabilitation cases by assessing claimant needs, developing rehabilitation plans, and arranging relevant services. Explore workflow improvements to build a healthy environment. Conduct criminal background checks as required by AIA recruitment policy.