Usher | Part-Time | CFG Bank Arena

Welcome guests, answer questions, and thank guests for attending while performing thorough ticket checks and scans to ensure valid access. Provide directions to seats, concessions, restrooms, and other arena areas, and assist with crowd management, seating discrepancies, and wheelchair escort services. Respond to and escalate guest complaints, concerns, and compliments, and report any suspicious activity to supervisors. Monitor assigned areas for guest or building issues, ensuring clear portals, aisles, and access paths for guests, staff, and emergency services. Maintain knowledge of arena layout, emergency exits, policies, and regulations while communicating safety measures. Commit to 70% event availability, including weekends, nights, and holidays, adhering to all OVG Policies and physical demands such as standing, walking, and exposure to loud noises.