User Support Specialist Temporary Associate
On-siteVineland, New Jersey, United States
Job Summary
Provide prompt technical assistance to employees, resolving hardware, software, email, and network issues. Configure equipment for new hires, including imaging laptops and provisioning accounts, while collecting and processing devices for departing staff. Troubleshoot computer and peripheral malfunctions, install printers, map shared drives, and perform Windows 10 to 11 upgrades. Support desk moves by disconnecting, relocating, and reconnecting workstations and peripherals. Offer user training on company-approved applications and systems. Requires an Associate's degree in IT or related field, one year of support experience, and proficiency in Windows and macOS environments. Located in Vineland, NJ, this temporary role supports F&S Fresh Foods' operations across the U.S. and Canada.
Required Qualifications
- Associate's degree in computer science, Information Technology, or a related field preferred
- 1 year of IT support or helpdesk experience, or demonstrated IT exposure through coursework, certifications in progress, or hands-on personal projects
- Strong understanding of IT infrastructure components, including hardware, software, networks, and servers
- Proficiency troubleshooting and resolving technical issues across common operating systems (Windows, macOS) and applications
- Working knowledge of network protocols and technologies (e.g., TCP/IP, DNS, DHCP)
- Excellent problem-solving, analytical, and communication skills, both verbal and written
- Self-motivated, results-oriented, and dependable, with a willingness to learn valued over formal credentials
Desired Qualifications
- Certifications such as CompTIA A+, Network+, or Server+ a plus
- Experience with ERP systems a plus
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