User Support Specialist II
On-site · Albuquerque, New Mexico, United States
Albuquerque, New Mexico, United StatesOn-siteFull TimeMid LevelAssociates DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Associates Degree
Company size
Unknown
Job Summary
User Support Specialist II provides IT services support for the Indian Health Service and remote locations, serving as the first point of contact for call-center support, resolving desktop and peripheral issues, documenting tickets, and guiding users through solutions; requires an associate degree in IT or related field, 3 years of IT help desk experience, strong communication, problem-solving, and ability to obtain government security clearance.
Required Qualifications
- Associates degree in Information Technology or a related field of study
- three (3) years’ of relevant experience in an IT help desk support customer facing environment
- U.S. born or naturalized citizen due to government or federal requirement
- ability to obtain required government security clearance
- experience with service desk software tools and ticketing systems
- excellent problem-solving and communication skills
- physical ability to perform duties including lifting up to 50 pounds
- ability to work independently and in a team
- customer service mindset and professional demeanor
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.