User Support Specialist I
$57,387–$57,387 year
On-site · San Francisco, California, United States
Job Summary
Provide frontline, in-person and remote technical support for students and faculty; perform Tier 1 and 2 troubleshooting on hardware, software, and lab printers; assist with class support in computer labs and remote help desk assistance via Zoom or phone; maintain and deploy academic technologies, manage inventory, and document user instructions; interact with a small team to deliver courteous, clear communication and high-quality customer service in a campus-based environment.
Required Qualifications
- Excellent and demonstrable customer service / communication skills
- 1-2 years experience as a computer technician, installing and maintaining hardware, software and peripherals or providing technical support to individuals
- Familiarity with Macintosh OS, Microsoft Windows, Google Apps, client/server/cloud applications, basic computer networking concepts, Internet software and protocols
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