User Support Program Manager
RemoteUnited States
Job Summary
Design, direct, and evaluate the effectiveness of the end-user support program for a large organizational component employing diverse applications and hardware. Oversee all aspects of user and system documentation, training, communications, budgeting, and staffing. Proactively seek improvements to products, technologies, and approaches, providing recommendations to Government managers on the best ways to make applications available and select suitable packages for specific needs. Work directly with Government managers, attorneys, IT personnel, and support staff to deliver senior-level oversight. This fully remote position supports the U.S. Department of Justice under the MEGA 6 automated litigation support program, requiring a Public Trust clearance and availability for short-notice on-site meetings.
Required Qualifications
- Ability to obtain and maintain a U.S. Government Public Trust clearance prior to start
- Authorized to work in the United States
- Ability to work effectively in a fully remote environment
- At least seven years of providing direct support to end users of computer applications
- At least three years supervising a team providing such support
- Experience actually setting up an end user support program
- Must be an expert user of the applications supported
- Must have in-depth knowledge of the network, telecommunications, and operating systems environment being supported
- Outstanding oral and written communications skills
- Must be located in or near the Washington, DC area
- Must be available for short-notice on-site meetings
Desired Qualifications
- At least two years of experience in automated litigation support
- Experience with DOJ office automation environments
- Undergraduate degree
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