User Success Manager, CLO
On-site · Bengaluru, Karnataka, India
Job Summary
Lead customer experience improvements in CLO Online user workflow, handle inquiries, support and website operations; perform in-depth analysis of user inquiries and activities on clo3d.com and CLO’s social channels; identify service gaps and propose effective measures to prevent mishandlings and claims; review and improve service processes across the service chain to enhance positive customer experience and CLO branding; collaborate with other teams to execute project workstreams; drive customer experience improvements in user workflow, contents and website operations with Web Developers; plan and execute online/offline events targeting potential or existing CLO subscription users working with Marketing; communicate with the Global Online Team to align goals and strategy; candidate should be comfortable working across multiple time zones and cultures; knowledge of Zendesk or similar CRM systems is a plus; fashion/3D CAD-related knowledge is a plus; academic background in statistics, business administration, or IT-related majors is a plus; familiarity with B2C SaaS fundamentals is beneficial.
Required Qualifications
- 2+ years of work experience in business development, operations, customer service, or user research in the tech industry
- Agile work ethic; comfortable with trials and errors
- Critical thinking and creative strategizing
- Open to working with colleagues from different places, time zones, backgrounds and cultures
- Strong project planning and management skills
- Strong written and verbal communications skills in English
- Plus if you have experience in Zendesk or other CRM systems
- Plus if you have fashion-related experience
- Academic studies in Statistics, Business Administrations, Information Technology related majors
- Knowledge and experience in 2D/3D CAD, B2C SaaS business
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