User Services IT Specialist - Remote

Respond to tier 1 technology support needs for prospects, students, alumni, and employees via work orders, calls, and emails by determining solutions and recommending repair or replacement alternatives. Record accurate information into the work order system, assist users with inquiries, and provide feedback to the technical team. Prioritize requests, monitor progress, and evaluate completed work to identify recurring problems while collaborating with Human Resources to facilitate orders for new hires and terminations. Maintain knowledge of university systems, communicate with external support teams, and update the knowledge base regarding outages and changes. Represent the Information Technology organization to faculty, staff, students, and vendors in a professional manner.